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Cultural mediation

The main objective of mediation is to simplify communication by overcoming incomprehension which may be led to linguistic and cultural gap.
Mediation is a cross-sectional and complementary activity linked to all other services we offer. In fact, it can be used to support our stuff and all people working for the territory as it simplifies the relation and communication in cultural codes and language “translation” process. The mediator contributes to determine which are the conditions for inclusion and peaceful co-existence; s/he is fundamental to prevent conflictual situations; s/he is present during the full process for obtaining international protection and s/he cooperates with legal providers mainly to help asylum seekers to bring out their personal story for Commission. His/her expertise is also ised as a support for medical exams or psychological visits. In this case the presence of the mediator is crucial to help the patient and the doctor establish a relationship of comprehension and trust. progetto Itaca hired some ex-guests who work together with mediators and their role in fundamental in the relationship between operators and new guests.

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